April 18, 2021

How do you ship artwork?

Artwork is packed in specially constructed heavy-duty boxes. The artwork is securely bubble-wrapped to create a protective barrier and is then placed between thick, soft foam pillows to avoid movement and compression during shipping. This method of shipping is approved by major air and ground carriers

 We send art via Federal Express which on average takes about 4 to 7 days for delivery to any contiguous state in the U.S. All artwork is shipped insured for liability.

 Please note, a signature is required for delivery unless you request that your art be delivered without a signature in which case we are not responsible for lost or misplaced shipments. Upon checkout, you will be asked to select YES or NO regarding a signature required for delivery. If you choose NO, you will be responsible for the total price of the artwork it is lost, misplaced or stolen.

 Take a look at the Return Policy for more details.

Once I purchase a piece of art, how many days will it take to arrive?

Artwork can take about 21 to 30 days business days to arrive to you once we receive payment. if you paid with personal check, more time maybe needed to allow for checks to clear.

• It takes 14 business days for us to receive payment from our payment processing platform, Stripe.

• Then we order a specially constructed box. It takes 2 to 5 business days to reach us. A substantial cost included in the price of the painting.

• Then we proceed to pack the artwork and take it to FedEx for shipment, 1 business day.

• Once your artwork is shipped, it takes about 4 to 7 business days for you to receive it via FedEx Express. Shipping to some states may take closer to 10 business days depending on the size of the painting.

You will receive an email with a tracking number, so you can go to the FedEx website and see when your art will arrive. An adult will have to be at home to sign for the shipment. Unless you selected NO to a signature required upon checkout. In which case, you will be responsible for the total price of the painting if it is lost, misplaced or stolen.

 We do not offer expedite shipping.

 For more information see the Return Policy page.

How do I track my order?

Once your order has shipped, you will receive a shipment confirmation email with a FedEx tracking number so that you can check FedEx when your artwork will arrive and can schedule for an adult to be home to sign up for the delivery.

To track your artwork type "federal express tracking" on your browser and enter the tracking number, or go to www.federalexpress.com

 For more information see the Return Policy page.

Do I have to be at home to sign for the artwork delivery?

Yes, an adult must be home to sign for the delivery. This is the best way to ensure the package is not misplaced, lost or stolen. If you choose not to sign for it, we will not be held responsible for lost, stolen or misplaced deliveries. You will have to pay for the full price of the painting if it gets lost, stolen or misplaced.

I got a door tag from FedEx, what do I do now?

Please contact your local FedEx office. The information below was obtained from the FedEx website.

“Follow the directions on the door tag to verify that your package is available for pickup. When you arrive at the location listed on the door tag, provide a government-issued photo ID and your tracking number to pick up your package. If the address on your ID does not match the recipient address on the package, bring a current bill with the matching name and address. For a package addressed to a business, you must provide alternate proof like a bill or a business card showing your connection to the business. For any package requiring an adult signature, the package will only be released to someone 21 or older. Your package will be held at the indicated location for 5 business days, after which time it may be returned to the shipper.”

How long will FedEx hold the package for me if I am not at home to sign up for the delivery?

Please contact your local FedEx office. The information below was obtained from the FedEx website.

“Your package will be held at the indicated location for 5 business days, after which time it may be returned to the shipper.”

You may request another delivery attempt by calling 1.800.GoFedEx 1-800-463-3339

If the painting is returned to us, you will be charged for additional shipping to send it back to you. We will let you know via email the costs involved before proceeding, and we will need a check, cashier’s check or money order before proceeding. Once we receive payment and a check has cleared the bank, we will send you a message and begin re-shipping.

If the artwork is returned to us again, you will be refunded the cost of the painting minus, shipping, liability insurance, packing materials, and credit card processing fees.

If I pay with a check, how long will you wait to receive my payment?

If you like to pay with a personal check, money order or cashier's check, we will mark the painting sold and wait 10 business days to receive your payment. If we receive a check, we will wait until the check clears the bank before proceeding with packing and shipping.

​If we have not received your check, money order or cashier’s check in ten business days, we will let you know via email so that you can start looking for it with your mail carrier. Depending on what you find out, we may keep the painting status as “sold”, or make it available to the public again.

What is included in the price of a painting?

For the purpose of a purchase, the total price of a painting includes packing and shipping within the contiguous U.S. Taxes will be added as pertaining to each location.

For the purpose of pricing artwork for sale, the price of each painting takes into consideration the cost of materials, the time and effort it took to create the piece, and photographing the artwork. In addition, the artwork price includes an approximate cost of packing materials, FedEx shipping and liability insurance, and fees charged by the payment processing vendor.

The costs below are approximations based on averages.

• Each painting costs $100 to photograph in order to produce close-to-life images at different angles, and give us the flexibility to comply with website requirement while maintaining image quality.

• Frames on existing artwork cost between $150 and $400.

• Packing materials can cost between $10 and $100 depending on the size of the painting.

• ​Especially constructed art boxes and shipping materials can cost between $50 and $400 depending on the size of the painting.

• Shipping and liability insurance can cost between $100 and $600 depending on size, weight and the value placed on the artwork.

• Credit card processing fees depend on the transaction. For a normal purchase, processing fees are 3% of the total price.

Do you take commissioned artwork?

At this time, we do not take special requests for artwork.

Can I order a commission based on your Private Collection?

At this time, we don't have live models to be able to create this type of artwork, but are working on finding a way to take photos of dancers that can serve as inspiration.

How do I hang my painting on drywall?

If you are hanging a canvas or a framed painting up to 5 lbs. with D-ring, sawtooth, or wire type hanging hardware on its back, you can use a picture hanger - hook with a nail running through. A picture hanger is designed to hold the nail at angle, and provides a hook for you to hang the painting from the hardware mentioned above.

Picture hangers for heavy items only work good on studs.

 For larger canvases and heavier frames over 5 lbs. use wall plug anchors. This is the best way to ensure proper picture hanging if done correctly. For large, heavy paintings, use two wall plug anchors to distribute the weight and prevent the painting from falling off the wall. Don't forget to leave about a 1/8 inch spacing from the head of the wall anchor to the wall to be able to hang the painting.

Your local framing or DIY store can help you find the appropriate wall fastener for your artwork weight, and hanging hardware.

Can I return artwork?

We want you to love your artwork so if you are not happy, let us know within seven (7) days by contacting arte.anadelcastillo@gmail.com and we will issue a prepaid FedEx shipping label to affix to the original packaging.

You will be charged for packing materials, the cost of shipping plus liability insurance, and credit card processing fees. We will send you an email with receipts of the costs deducted from your payment. We will process a refund within 2 business days of receiving the artwork back at our studio, through our payment processing platform, Stripe. It will take 5 to 10 business days for you to see the refund depending on the bank processes supporting your credit card transactions.

If you paid with check, money order or cashier’s check, we will issue a business check minus packing and shipping within 2 days of receiving the return; add mailing time by USPS certified mail.

 Follow the instructions below to repack the artwork.

1. Lay the boxes flat on the floor, the smaller box is the bottom. The larger box fits on top of the smaller box.

2. Wrap the artwork completely in the bubble wrap (bubbles facing inward toward the painting) paying special attention to the corners. Mark the front of the painting with a piece of tape over the bubble wrap, this is important later. Securely tape with a good quality packing tape.

3. Make sure that each piece of bumpy foam sits correctly on the top and bottom of the box - bumps facing inward, toward the painting.

4. Place the smooth-foam window cut-out on top of the of the bumpy foam on the bottom box (smaller).

5. Insert the bubble wrapped artwork into the smooth foam window cut-out with the front of the oil painting facing up (the mark you placed on it on step 2 facing up). The back of the painting laying flat on the bumpy foam on the bottom box. Make sure the painting is well inserted into the window cut-out.

6. Close the box squarely by placing the larger box with the bumpy foam facing inward toward the painting on top of the smaller box. Do not push or force to close. If it doesn’t close squarely, you may have to rewrap the artwork.

7. Make sure the painting does not move or rattle. If it does, fill gaps with bubble wrap. Do not use packing peanuts.

8. Close the box and secure with packing tape all around it, horizontally and vertically.

9. Remove the original label and place the new return label on it, and drop it off at the closest FedEx store.

​​If you don't have the original packing materials, we will not be able to complete your return. 

For more information see the Return Policy page.

How do I return artwork?

When you first receive your artwork, save the original packing materials for a week.

 We want you to love your artwork so if you are not happy, let us know within seven (7) days by contacting arte.anadelcastillo@gmail.com and we will issue a prepaid FedEx shipping label to affix to the original packaging. 

Follow the instruction included in the Return Policy to repack the artwork.

If you don't have the original packing materials, we will not be able to complete your return. 

How long will it take for me to receive a refund?

Once the piece safely reaches us, we will process your return within 2 business days through our payment processing platform, Stripe. It will take 5 to 10 business days for you to see the refund depending on the bank processes supporting your credit card transactions.

We will refund the amount you paid for the artwork minus the cost of packing materials, and return shipping plus liability insurance. We will let you know via email when we receive the painting, and will include a copy of the receipts for the charges deducted.

 For more information see the Return Policy page.

What is the cost of shipping artwork back?

For the purpose of returns, you are responsible for the costs of packing materials, and return shipping plus liability insurance.

Based on current artwork sizes and pricing:

• The cost of packing materials can range from $10 to $100.

• Specially constructed boxes to ship artwork cost between $50 to $400 depending on artwork size.

• Shipping and insurance costs vary from $100 to $600 depending on the size and weight of the package, artwork value, and location.

• Credit card processing fees range from $20 to $100.

 We are unable to process returns without original packaging. For more information see the Return Policy page.

What should I do if I receive a damaged piece of artwork?

We pack every item with the utmost care and have carefully selected the shipping carrier so receiving damaged artwork is extremely rare.

DO NOT THROW AWAY THE BOX AND PACKAGING, YOU WILL NEED IT TO SEND THE ARTWORK BACK TO US.

DAMAGES MUST BE REPORTED WITHIN 24 HOURS OF DELIVERY OF PRODUCT. Please follow the instructions below if you receive a damaged piece of art:

• Retain all original packing material

• Take photos of the damaged artwork and packaging

• Email these photos within 24 hours of receiving your artwork to arte.anadelcastillo@gmail.com

• We will then send you an email with re-packing instructions and a prepaid FedEx shipping label for you to ship from any FedEx location. 

• Once the painting reaches us, we will process your return within 2 business days through our payment processing platform, Stripe. It will take 5 to 10 business days for you to see the refund depending on the bank processes supporting your credit card transactions.

 Items must be shipped back in the original box and packing via FedEx . 

 For more information see the Return Policy page.

Can I cancel my order?

Orders cannot be cancelled after they have been placed.

We understand the only constant in life is change, so please send us an email to arte.anadelcastillo@gmail.com or use the Contact Us form to let us know of any changes. We will issue a refund through our payment processing platform, Stripe. Depending on the speed of processing by the bank supporting your credit card, this can take over 20 business days.

For more information see the Return Policy page.